You can reach me via email at info@luoteemi.com. We strive to respond to all inquiries within 2 business days. For order-related questions, please include your order number in the subject line to help us assist you faster.

My opening hours:
📅 Monday - Friday: 8:00 - 18:00
📅Saturday - Sunday: 10:00 - 16:00

info@luoteemi.com

We offer a 30-day return policy from the date of delivery. If you are not satisfied with your purchase, please ensure the item is unused, in its original packaging, and in the same condition as received. For more details, visit our Return & Refund Policy page.

At Luoteemi, we craft our jewelry using professional lab-grown diamonds. These diamonds are ethically sourced, environmentally friendly, and have the same brilliance, durability, and composition as natural diamonds. Each piece is designed with precision to ensure elegance and lasting quality.

To maintain the brilliance of your Luoteemi jewelry:

• Store it in a soft pouch or jewelry box when not in use.
• Avoid exposure to harsh chemicals, lotions, and perfumes.
• Clean it gently with a soft cloth and mild soap if needed.
• Remove jewelry before swimming, showering, or working out to preserve its shine.

Our shipping time depends on your location:

• Domestic Orders: Estimated delivery within 3-5 business days.
• International Orders: Estimated delivery within 5-7 business days, depending on the destination and customs process.
  Once your order ships, you will receive a tracking number via email to monitor its progress.